Return Policy
Last update: 11.2.2023
Scope
We have a limited 30-day return policy for items purchased through Playper.com and Amazon.com, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@playper.com with your name, address, reason for return and pictures of the product.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please contact us info@playper.com for status of your return, or for any questions about your order or our products.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@playper.com.
Contact Us
If you have any questions, please contact us:
- By visiting this page on our website: Playper.com
- By sending us an email: info@playper.com
