FAQ's

If you have questions, we have answers!

WHAT IS YOUR PRODUCT?

  • Playper playsets are planet-friendly toys that kids build all by themselves.
  • Once built, kids can bring their toys to life through a free, AR-enhanced app.
  • While the characters, props, castle and building pieces will keep any kid having fun on their own, our app acts as a companion to those toys. Kids can unlock stories and learning games in the Playper app through the magic of Augmented Reality. There's even a sticker sheet with its own interactive fun!

WHAT COMES IN A PLAYPER PLAYSET BOX?

  • 1 Sturdy Paper Castle
  • 4 Easily Assembled Paper Characters
  • A number of other fun props (table, trees, etc.)
  • One Magic Stickers sheet

HOW DOES THE PLAYPER APP WORK?

  • While the characters, props, castle and building pieces will keep any kid having fun on their own, the app acts as a companion to those toys. Children can unlock the stories and learning games in the Curious Kingdom app through the magic of Augmented Reality. 
  • Step 1: Build your playset, Step 2: Scan the toys in the app, Step 3: Play, watch, and learn!

WHERE CAN I GET THE TOYS?

  • Playper toys are available now exclusively at Playper.com.
  • We are currently exploring distribution through Amazon and retail partners.

HOW MUCH DOES IT COST? 

  • $24.99

HOW DO I GET THE AR TO WORK? 

  • During the toy scanning process, the app will lead you through the steps. You'll be asked to give permission to access your camera. If you accidentally denied access, or changed your mind, you can access permissions directly in your device's settings menu.

HOW DO I USE THE INTERACTIVE STICKERS? 

  • To watch your interactive stickers come alive, find and tap on the Magic Mirror at the Curious Kingdom home screen!

HOW LONG DOES IT TAKE TO ASSEMBLE A PLAYPER BOX? 

  • 5-15 minutes

WHAT AGE IS PLAYPER INTENDED FOR?

  • We've designed Playper toys primarily with 3 to 8-year-old kids in mind, but younger and older will have fun with them too!
  • There are no small items that could pose a choking hazard for infants/babies/toddlers, so there's no reason why younger kids can't enjoy, and if kids over 6 love it, we think that's great.

HOW DOES THE AR SCAN WORK?

  • Just download the app from the app store, load the app, give the app access to your camera, point the camera at the character, and voila!

IF IT'S PAPER-BASED, DOES THAT MEAN IT WILL BREAK EASILY?

  • We use a thick and sturdy paper-based material that can withstand a lot.
  • You can bend it, step on it, and disassemble and reassemble it multiple times, and it will hold up great. It can even handle light liquid spills.
  • Of course, if you really try, you can break it by folding it or submerging it in liquid for a long period of time.

WHAT HAPPENS IF I BREAK A PIECE?

  • Right now, we don't have the option to replace individual pieces (we're looking into this!)
  • If a piece was damaged during transit, we'll send you a brand-new box free of charge.
  • However, if a piece was damaged while in your possession through normal play/use, we kindly request that you purchase a new box yourself. We've tried to make the toys as durable as possible, but ultimately, we can't cover all damage done to them over time.

WHAT IS YOUR SHIPPING & RETURN POLICY?

  • Standard delivery is included in the product cost of $24.99 and should arrive to most places in the continental US within 5 business days.
  • If you want your box sooner that, you're welcome to pay an additional $5 for express (2-day) delivery.

WHERE CAN I GET MORE INFO?

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